Support

Help from The First Investor.

Questions about a sprint, payment, or experiment page? We are here to help.

Get help

Email support@thefirstinvestor.com with a question about your purchase, scheduled sprint, landing page, or payment. Include the email address used at checkout so we can locate your record.

Response time

We aim to reply within two business days. For an active Validation Sprint, use the agreed project channel for day-to-day work.

Payment questions

For duplicate charges, cancellations, or receipt questions, contact support before disputing a charge with your bank so we can investigate and resolve it promptly. Eligible cancellation and refund requests are honored on the day we receive your email; your bank or payment provider may take additional time to show the refund.